CAREERS

Salary:  $18.56 - $20.62 Hourly
Location:  Cheyenne (In-office)

GENERAL DESCRIPTION: 

This position performs a variety of administrative support duties by providing Wyoming consumers, insurers, and department staff information and assistance, to achieve the department's overall objective of regulating the business of insurance for the state of Wyoming.

ESSENTIAL FUNCTIONS:  The listed functions are illustrative only and are not intended to describe every function which may be performed at the job level.

• Performs first-line customer service, including greeting walk-ins, answering phones, answering inquiries, or directing to the appropriate staff member.

• Explains department policy, procedures, and practices regarding general requests for information.

• Receives, date stamps, and distributes incoming correspondence from walk-in consumers, USPS, UPS, and FedEx, signing for documents as necessary.

• Reviews and processes applications submitted for insurance company changes, including company mergers, redomestications, and name changes.  Ensures all forms, fees, and requirements necessary have been received and reviewed.

• Records in the department's database, Sircon, insurance company amendments to bylaws, amended articles of incorporation, change of company officers and reports of examination.  Determine appropriate fees for companies filing changes.

• Performs initial review of the application for the licensing of new insurance companies, including a detailed review of items and appropriate payment of fees required by statute.

• Assists the Policy Review Section by assigning electronic and paper policy form filings in a specialized database program.  Also completes monthly statistical reporting regarding policy filings.

• Resolves problems and makes recommendations for improvements.

• Performs specialized tasks and coordinates general administrative office functions.

• Accurately maintains agency files and records; inputs data into databases.

• Prepares reports; verifies computer systems, databases, and coded data for accuracy.

• Responds verbally and/or in writing to requests for information.

• Screens and corrects documents for procedural compliance; evaluates information for accuracy.

• Performs various functions for staff and administration.

• Provides customer service to consumers, insurers, and staff, acts as a resource, and explains rules and procedures to co-workers, consumers, and/or insurers.

MINIMUM QUALIFICATIONS:

Education:

Associate's Degree (typically in Business)

Experience:

0-1 year of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

OR

Education & Experience Substitution:

2-4 years of progressive work experience (typically in Business Office Communications) with acquired knowledge at the level of an Office Assistant II

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