While the authority of the Insurance Department is very broad, it is not limitless. We can enforce only the statutes the legislature passes and regulations allowed by law. We can require insurance companies to abide by the policy provisions, but we cannot dictate what those provisions should be other than those the legislature says must be in the policy. If an insurance company does not violate the Insurance Code and processes your claim according to the policy, the Insurance Department may not be able to take action against that company.
Examples of complaints which fall under our authority:
Examples of complaints which do not fall under our authority:
To file a complaint, please click here.
Consumer Complaint Statistics
The current consumer complaint report including historical complaint ratios per company can be viewed here: Consumer Complaint Statistics.